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Thread: I Need some help

  1. #1

    Default I Need some help

    Here are some shutters that were discolored during cleaning. Customer says our housewash streaked their shutters (this was on Friday). We have never had this happen in 9 years. I tell her I will be out on Monday to take a look. On Saturday she calls and says they applied new varnish to shutters hoping that would get rid of the discoloration but of coarse only made it worse.
    When I got there yesterday, I asked what type stain is on shutters and she brings out a can of Minwax (interior use only). She then shows me the varnish they used, Toon-Brite?? It looks like you buy this stuff from a marine dealer but this is what the builder gave her to use. I take the shutters back to my shop and we use a brillo pad to remove some of the white haze but the shutters they applied new varnish on has covered this wtite haze.


    What should I do?? I don't feel fully responsible for this but I do want to help them fix their shutters. Would you just strip this and start from scratch or sand(10 shutters in all)??? Or would you not put in anymore time????

    Thanks,
    Wesley
    Attached Images Attached Images
    Wesley Teston
    All-Brite House Wash Inc.
    www.AllbriteHouseWash.com

  • #2

    Default Re: I Need some help

    Wesley,

    Having already picked up the shutters from them, it seems unlikely that you could take them back without addressing the issue.

    How about you contact them and suggest that the shutters appear to need stripped and refinished.

    You'll be glad to take care of the stripping and return them so that they can refinsh them.

    They have already shown to be the hands on type, so they should be happy with this offer. If not, then there is nothing that you can do.

    The damage appears to be a result of a pre-exsisting condition and any effort on your part is simply a gesture of good will.

    After they graciously accept your offer, run out and buy that soda blaster that you know you've always wanted.

    Then start offering graffiti removal.
    Tim Fields
    Sign2day.com
    301-331-4117

  • #3

    Default Re: I Need some help

    Wes,
    Do yourself a huge favor and strip/sand them and restain/varnish.They almost appear to be cabinet grade wood and with the raised panel they will be a treat to get sanded correctly.
    DO NOT power wash or soda blast.Getting them wet will cause the joints to fail.


    If the varnish isn't wet or gummy still ;you may be able to skip the strip and just sand them to bare wood.Even better is find a local cabinet shop with a drum sander than will take them down with 80 grits then all you have to hand sand is the raised panel edge.

    With minwax being used for the stain I'm fairly sure they were build by a cabinet shop.Maybe I should say build by a cabinet maker..who ever build them did quality work.
    Karvonen's Pro Clean
    Southwest Georgia's Pressure Washing & Low Pressure Roof Cleaning Professionals
    Scott "Squirtgun" Karvonen
    www.georgiaproclean.com

    Southwest Georgia's Pressure washing and No pressure roof cleaning professionals

  • #4

    Default Re: I Need some help

    Quote Originally Posted by Karvonens Pro Clean View Post
    Wes,
    Do yourself a huge favor and strip/sand them and restain/varnish.They almost appear to be cabinet grade wood and with the raised panel they will be a treat to get sanded correctly.
    DO NOT power wash or soda blast.Getting them wet will cause the joints to fail.


    If the varnish isn't wet or gummy still ;you may be able to skip the strip and just sand them to bare wood.Even better is find a local cabinet shop with a drum sander than will take them down with 80 grits then all you have to hand sand is the raised panel edge.

    With minwax being used for the stain I'm fairly sure they were build by a cabinet shop.Maybe I should say build by a cabinet maker..who ever build them did quality work.
    It sounds like you know a little about wood.
    Arkansas Pro Wash is an awesome Pressure Washing Company that specializes in Sidewalk Cleaning and Gum Removal. Check us out on Facebook. Call or Text 501-580-0223.<marquee> Free FREE Events www.uamccevents.com </marquee>

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