Randall Brooks
New member
Got to love the late season customer....Got a call to do a Nov house wash,,,wanted the house washed and the deck "washed down". Of course it hasn't been done in 5 years,,lol,,,Told them it wasn't that easy but I "would wash it down" with the house wash mix and it would "not" be a prep for re staining in the spring. Got all that clear yada yada,,,Lady calls back...deck isn't "cleaned" to her liking...OK I'll go back and redo it with a heavy'er mix.... OK it's just X jetting some more bleach,,,did it,,done that,,,Lady calls back and wants to know, "did you do something to the front door?" I said like what? I didn't do anything but wash the house. Now note I only charged them about 80 percent what I would charge for a normal wash due to it being Nov and I don't get calls in Nov so I "took the money". Gave the "deck wash" for free because it's washed anyway with the house wash. Heres the kicker aka long story short....Get a call back today,,,"did you do ANYTHING to my door that you needed to redo the varnish? I said "NO" why? She kept trying....finally I said whats the problem?,,,She said well I was cleaning the windows after you left "because you left them spotty? and I noticed some varnish on the window and I KNOW I'VE CLEANED THEM SINCE IT WAS DONE and theres a "few drops" of varnish on them so I KNOW YOU must have messedd up the door and "tried to fix it" and left varnish on my windows. (Ah Haaa!!!) I told her "did I charge you an extra 800.00 dollars for the job? When she replied "NO" I said thats how you know I didn't "re do" your door. If I had I would have"...Can you believe that,,,she found a few drops of "varnish" on her front door window so "I must have" screwed it up" and tried to fix it and GOT CAUGHT by leaving a drop on the window,,,LOL...Come on,,If I did such a good job fixing the varnish door your bitchin over a few drops on the window that you "had" to clean,,and could not tell anyting on the door?...LOL..If I could "fix" doors that good I'd be do'ing doors for sure,,,,ukey: Customers,,always worried their getting screwed...got to love it.