Im not one to generally complain or post online reviews about a service. I believe in giving people the benefit of the doubt and don’t look to intentionally hurt anybody . Its bad Karma. However, I feel I owe it to my fellow PW contractors to inform them about my experience with Dwayne Deziel & Osciee Designs.
My Experience with Osciee Designs
As with all business owners here, client customer service is paramount to being successful. PW Vendors ive dealt with in the past – Paul & Bill @ Powerwash store , Bob at PressureTek and Brian at BCE Cleaning (just to name a few) exemplify the kind of vendors I want to deal with. I also have several local vendors in my area ive dealt with for years who are fantastic. We exchange referrals constantly.
Just some background- I was the very first PW to conduct business with Osciee Designs about a year ago. I had him build me a site and he was extremely accessible and accommodating. I was very happy with the outcome and highly recommended him to other guys in the industry. I provided testimonials of his work on his own website. He was my guy!
Around March of this year I asked him to build me another site-Dunrite Property Services. We had a conversation about me owning the site and he went ahead and got the domain and host. It was my understanding we would square up later regarding giving me access to the site. I trusted this guy. The site was completed around mid April and I paid him whatever was owed and followed up with having him design some door hangars. He sent me a proof which I approved and asked him to finalize a price. This is when I noticed his responses getting longer and slower.
April 18[SUP]th[/SUP] was my last phone conversation with Dwayne. We discussed updates to the site and the Hangar proof approval. I attempted to reach him unsuccessfully the week of April 27[SUP]th[/SUP]. On May 3[SUP]rd[/SUP] I texted him that he was probably busy and to send me the info to the site so I can update it. His response was he had a family emergency and would call me the next day. THAT WAS MY LAST CONTACT.
I gave Dwayne the benefit of the doubt until I found out he was working with other contractors on their stuff. Hmmm. I attempted to contact Dwayne several times over the next few weeks via text, email and VM and didn’t get one response. NADA. My emails and texts were concerning for his well being and always cordial. (I have them all)
I felt like I was being held hostage. I was locked out of my site which actually was totally down for about a 48hr period. Left out in the cold.There were changes and updates I needed to make to my site and I couldn’t make them. He simply refused to respond to me. My contact attempts were non threatening and cordial. His non responses were inconsiderate and disrespectful.
Frustrated, I was on the cusp of initiating legal action when I reached out to a fellow contractor for help who I knew had very recently had a site done by him. After speaking with him he called Dwayne and immediately reached him. WOW. Dwayne told him he would get back to me later that day. Imagine that. Right after that I got an email with the user name and pass word. Just like that. Took him what 2 minutes? Amazing.
This guy knew I was requesting access to my site and simply ignored me. He negatively impacted my business purposely .In my opinion I can only surmise he got paid for my website stuff, didn’t need me anymore and the door hangar wasn’t worth his time.
BTW-I had him create invoices which I paid for and he never delivered.
My Lesson is I should’ve entered into a written agreement and obtained the domain myself. Shame on me. I hope anyone who is working with this guy reads this and is aware. His customer service is no where near some of the other vendors on these boards who are ALWAYS willing to help.
Dwayne- I know you’ve read this because I texted you the link for you to read. I needed to let the PW community know what kind of customer service you provide. If you respond to this it would be the first in along time.