• As of January 1, 2018 The brand new logo that was created and released in 2017 will be the only official logo in affect and allowed to be used on any electronic media however, any such media like truck wraps, stationary, and postcards will be grandfathered in. Contributing Members will be allowed to use the UAMCC logo in any advertising. Permission to use the logo otherwise must be in writing. Logos used in electronic formats (ie: Websites, forums, etc.) must be linked back to the member’s profile in the UAMCC directory. Contributing Members are members that are paid and current with their dues. Please contact info@uamcc.org with any questions.

RoofTec Tip: What Does Your Customer Expect?

Ryan Cash

UAMCC Associate Member
Set expectations.

The best thing you can do for your business is to talk to the customer on every job about what you will be doing.

Educate them on how long it will take, what the results will and why that is. Let them know what they should see over the next few days/weeks/months. You need to interrupt their process and insert reality. It's your job as the professional to set and manage their expectations.

But here's the most important part: After you've set expectations, go do exactly what you said you would do!

When you finish, have a conversation with the customer where you reiterate the expectations and show them how you met them.

Life is so much easier when you are the one setting/managing expectations.

Not Just A Roof Pump!